Shipping

Shipping Information

Free Shipping within Canada on orders over $200.00. *Exception - If Shipping Charges are over $40.00 Jelly Roll Shop will cover the first $40.00 and bill the remainder amount to your order.

Your order will be shipped as quickly as possible. It will include a receipt, and the total will reflect actual shipping charges.

Order Subtotal In Canada USA International
$0 - $ 15.00 $5.50 $10.00

$25.00

$15.01 - $50.00 $11.50 $13.00 $25.00
$50.01 - $100.00 $13.50 $18.00 $50.00
$100.01 - $200.00 $18.50 $32.00 $50.00
$200.01 and up FREE $24.50 $50.00
Block of the Month Programs $6.95 $10.95  

For remote areas of Canada and the U.S.A. where shipping is much higher due to having to fly Postal in by small aircraft etc. shipping charges will be adjusted accordingly.

Extra Shipping charges may be applied to orders which contain batting due to the bulk of the packaging. This will only apply if the actual shipping charges reflect a higher rate.

When you are receiving a Block of the Month program Actual Shipping Charges will be charged on the block of the Month that contains all the finishing parts such as borders, bindings etc.

*Exception - If Shipping Charges are over $40.00 Jelly Roll Shop will cover the first $40.00 and bill the remainder amount to your order.

Store Policies

Returns

Let's make returns real easy and straight forward.  Here goes .......  Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.

No returns on cut fabric, books and patterns

***Please Note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Hamels is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Hamels to use as a resale item as we would not have a sample or picture to present it. Thank you so much for your understanding.

Customs, Duties & Taxes

Once in a while our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country. We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathise with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurance.

Payment Options

We accept Mastercard, Visa, Amex and Discover credit cards. (We also take Money orders and registered cheques)

POINTS ELIGIBILITY

Many items in our shop and on line are eligible for points. 

Items which are not eligible for points are as follows:

  • Finished Quilts
  • Accuquilt Cutting Machines 
  • Items which are on sale or reduced
  • Items which have a "Special" sticker 
     

Online Shopping

At Jelly Roll Shop we value our customers and their privacy. We are committed to protecting your personal information and providing a secure online shopping experience, and we believe all Internet transactions should be convenient, reliable and secure.

Thank you for your confidence, however, if you would be more comfortable placing your order offline, please call us toll free at 1-877-757-8023. Our online store is designed to make it easy for you to browse around or find exactly what you want. And if you don't see what you want, please ask. Choose a department or search by keywords for products, then add the desired items to your shopping cart. You may view your cart at any time, and even save it as a wish list for future shopping.

Checkout

Checkout options include Express Checkout (billing and shipping info will not be saved for future purchases) and Create an Account. Your account will save shipping and billing details along with a record of previous orders, and if you forget your log-in password, you can choose to have it e-mailed to you from the account log-in page.

Inventory

Please note that Jelly Roll Shop carries a large variety of product on the site. Not all items are in stock at all times but are replenished every 2 to 3 weeks. You will be notified if your items are not in stock at the moment but on their way, this can create a delay of approx. 2 – 3 weeks.

Wish List

Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use!

  • Just select the items you want into your shopping cart, then select Save Cart "Wish List"
  • Enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message.
  • The contents of your cart will be saved with an ID number that will then be e-mailed to both of you.
  • You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out."
  • Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.